INFORMATION WE NEED FROM YOU
- Please include your complete address and phone number where you can be reached during the day.
- Provide the complete and accurate name, address, and phone number(s) of the company or individual(s) with whom you are having a dispute.
- Please be sure to sign your complaint form.
Upon receipt, your complaint will be reviewed by our staff. If we are unable to be of assistance, but know of another agency that may be able to help you, we will provide you with the appropriate referral information. Otherwise, we will facilitate the resolution of your complaint through an informal process of telephone calls and letters in order to reach a mutually agreeable settlement.
A computerized report of your complaint will be on file with the Department of the Attorney General so that the office can effectively monitor any emerging patterns related to your complaint and be in a position to intervene in those cases which affect a large segment of the population.
Local Consumer Program Complaint Form
Our Local Consumer Program works in cooperation with the Attorney General’s Office.
The Massachusetts Attorney General’s Office (AGO) attempts to resolve individual consumers’ disputes with businesses, where appropriate.
Please be aware of the following:
While the Massachusetts Attorney General’s Office (AGO) sometimes brings lawsuits for the Commonwealth to enforce consumer protection laws and in the public interest generally, the AGO does not represent individual consumers. Therefore, we cannot provide you with legal advice or act as your attorney. If you have any questions concerning your individual legal rights or responsibilities, you should contact a private attorney.
Disclosure of Your Complaint
1. The information you have submitted may be provided to the entity or individual you are complaining about in order to resolve
your complaint. We may also provide your complaint and related information to other law enforcement and regulatory agencies.
2. Some data concerning your complaint may be publicly posted on the AGO website, including the name of the entity or individual
you complained about, the date the complaint was filed, and the town or city where you live.
3. In most circumstances, your complaint, including any associated correspondence and documentation, is considered a public
record in its entirety. As such, it will be made available to any member of the public who makes a public records request to our
Office. There are certain exceptions to this rule: If your complaint concerns goods or services provided by insurance, healthcare,
or financial services providers, or concerns civil rights, we generally will not disclose your name, address, phone number, email
address, or any other identifying information in response to such a request.